Delivery & Returns
Prettiness delivered to your home!
We founded Shabalicious with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our Terms and Conditions are detailed below, please contact us if you want to learn more!
Our standard delivery charge is £4.95 per order.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will leave a card to offer collection from a local collection point.
We aim to deliver all orders within 5 working days (subject to stock availability). If for any reason we are not able to deliver the order within this timeframe we will send you an email to notify you.
We will only deliver to the address on the order so please ensure the details entered during checkout are correct. If the details are not correct we cannot be liable for loss or additional postage costs.
Should you like to return your order, please email us within 7 working days of receiving the order. Please provide your order number along with the reason for returning the item and whether you would like a full refund or an exchange.
We do not cover the costs of returns (unless the item is faulty or damaged) so please ensure you send your returns with a tracked delivery service as we can not be liable for lost goods.
To return an unwanted order, please fully secure the item in the original packaging and send it back to us. Please note that if an item arrives damaged it may not be refunded.
As soon as we receive the returned item, the refund will be processed via the original payment method, this can take up to 7 working days.
Whilst we take care to ensure that product descriptions and measurements on our website are correct, specifications are intended to give a general description. There may be slight variations in finish and colour due to either the hand-made nature of the item, the photographic process or computer software.
Your information will never be provided to any 3rd parties, we will only ever use your email address to send you updates on your orders.